Overview
Our refund and returns policy is effective for 72 hours from the date of purchase. If this period has elapsed, we are unable to issue a full refund or exchange.
To qualify for a return, refund, or exchange, your item must be unused and in the same condition as when you received it, including the original packaging.
Refund & Return Process
We only process refunds for defective or damaged products. If you encounter any issues, please reach out to us via email, call, or SMS, and we will resolve the matter within 5 working days of your complaint.
Exchange Process
To initiate an exchange, simply contact us via email, call, or SMS. We will facilitate the exchange within 5 working days. Please note that any shipping costs associated with the exchange will be the responsibility of the customer.
Need Assistance?
For any queries related to refunds and returns, don’t hesitate to contact us at info@eleganthomesbedding.com or call 011 3429905 | 071 9422326. We’re here to help!